MANAGEMENT: We possess the unique capacity to provide an intensive "hands-on" management approach based on decades of experience. Our command of ever-changing government regulations and codes allows us to provide effective, up-to-the-minute management strategies. Uniformed maintenance people receive ongoing "total quality" training. We blend time-tested management practices with innovative new approaches in a package designed exclusively to meet the goals and protect the value of your property. Newsletters, Welcome Packages, and meetings facilitate positive relations between residents, tenants, community associations and management entities.

MAINTENANCE: Nearly fifty years of property management experience has taught us a vital lesson: maintenance means maintaining the value of a property. We pioneered a "First Impression" maintenance program that reflects superior quality from the moment you drive into a groomed and immaculate property or enter a spotless lobby/clubhouse. Our specialized maintenance company, Viking Maintenance, was established in 1971 and has been servicing the offices of America's most prestigious companies, including Cushman & Wakefield, Liberty Mutual, Metropolitan Life, Crocker Realty trust, The Shorenstein Company, LIPS Ambulatory Center, Mastercard, Colony Hill Center Hotel. Finally, the firm has a unique expertise in labor relations and other matters which impact on the efficient and affordable maintenance of commercial and residential properties.

CONSTRUCTION/DEVELOPMENT: The Pepitone family has built over 11 major projects on America's east coast and understands every facet of construction and development. Our large network of competitive vendors and contractors ensures substantial savings on any project: simple paint and carpet. .. extensive demolition and renovation. ..intricate and detailed plans and finishes...and much more.

SECURITY: We have been at the vanguard of building security for decades. The policies and procedures we have initiated continue to assure efficient and safe daily building operations. Pepitone has a special expertise in evaluating the diverse range of security options, including simple communication, camera and motion surveillance and sophisticated installation and monitoring.

MARKETING: From initial market research to the design of display advertisements, Pepitone has created and launched the most effective strategic marketing campaigns for its properties. Demographic research helps guide marketing programs. The full range of marketing tools are used in targeted canvassing or national promotion: display advertisements, flyers, announcements, media packets, and newsletters.

LEASING /BROKERAGE: Having participated in the leasing and lease negotiations of millions of square feet of space with some of the most sophisticated attorneys and clients in the world, we understand the ingredients necessary to structure the most beneficial commercial and residential leases. We have the highest levels of occupancy and retention. We have been deeply involved in every aspect of leasing, including: layout, design, construction; cost and building system analysis. Our skills have been honed in thousands of successful leases and negotiations. We are proud of our rapport with local professionals and our knowledge of market trends.

BUILDING AMENITIES: The Pepitone family proudly pioneered the concept of amenity-loaded office space. A special source of pride is our ability to analyze a building in order to recommend the specific amenities that will improve that property whether it be residential or commercial. We have successfully overseen the operation of cafeterias with catering, full-service vending operations, executive meeting, conference, and dining rooms, card and gift shops, health clubs, salons, equipment rentals and more. We have managed a 55,000 square foot Full-Service Executive/Legal Suite Center which included a full-staff of CPU console operators, receptionists, law library, secretarial staff and more.

ADMINISTRATION: Pepitone has institutionalized the effective administration of real property. We utilize updated industry standard property management and accounting software. This package is capable of generating all required reports on a monthly, quarterly and annual basis. The system provides budgets with variances, monthly income and expense statements, capital expenditure analysis, general ledger, check register, bank reconciliation, accounts payable aging, all tenant billings, rent roll and ongoing reports for arrears. In addition, our reports can be customized for clients special needs. We also have expansive knowledge with tax certiorari proceedings...a successful collection system with an excellent history...and lock box accounts. Taken together, our administration assures the checks and balances necessary to properly maintain any property to the best advantage.

CUSTOMER RELATIONS: A successful development depends on the integrity of the Landlord and Tenant relationship. A dispute, however, can result from differences in lease interpretation or non-payment of rent or assessments. Our goal is to ensure that the terms and conditions of a Lease Agreement, by-laws, rules and regulations or contracts are enforced as negotiated and to prevent loss of revenue while maintaining a sound business relationship with residents or tenants. We have achieved that goal by bringing disputes to swift and successful resolutions over our forty- five year history.

THIRD PARTY MANAGEMENT: Pepitone has acted as partners, federally-appointed receivers, and third party managers for a large variety of prestigious institutions. We understand the unique requirements that property owners have in the areas of reporting, accounting, budgeting and more. And we pride ourselves on our ability to meet those demands with a proven "teamwork" approach and a staff that is professional, courteous, licensed and insured. We have also capably handled appraisal work for both the RTC and FDIC.

PURCHASING: Over forty five years of purchasing for nearly two million square feet of real property has given us a competitive edge in securing goods and services at the lowest possible cost. We conduct exhaustive research on vendors. ..carefully analyze every project. ..identify potential savings...aggressively shop for the best prices and ensure that you are receiving the best value for your dollar.

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